Legal information

AVÉRA Privacy Policy

Effective date: 14 October 2026

1. Who we are

AVÉRA is the brand used for this website and its private consideration and invitation process (“AVÉRA”, “we”, “us” or “our”). AVÉRA Ritual orders are sold by ANZALP HERBAL PRODUCTS PRIVATE LIMITED.

For questions, requests or grievances concerning personal data, contact us at analytics@averaonline.com.

2. Scope of this policy

This Privacy Policy applies to the AVÉRA website, Request Consideration process, private invitations, orders and membership records.

Submitting a request does not create a membership, purchase, payment obligation or guarantee of an invitation. An invited applicant may later provide a delivery address and complete a clearly labelled Test Mode checkout. Test Mode does not collect real funds or dispatch a physical order.

3. Personal data we collect

When you request consideration, accept an invitation or place an order, we may collect:

• your first and last name;
• your email address and email confirmation;
• your country and city;
• how you discovered AVÉRA;
• your profession, if voluntarily provided;
• referral information, if voluntarily provided;
• any note or other information you voluntarily enter;
• your House Reference and application status; and
• your invitation, membership, delivery-address and order details, if you proceed;
• payment identifiers, amount, currency and payment status returned by Razorpay; and
• limited technical and security information, such as timestamps, browser or device information, IP-derived information, diagnostic logs and records needed to prevent duplicate or abusive submissions.

Razorpay handles payment-card entry; AVÉRA does not ask you to type card details into the consideration or delivery forms. We may also collect limited website analytics and consent information where analytics is enabled. We do not intentionally include the contents of application form fields in analytics events.

Please do not include passwords, financial details, government identification numbers, health information or other sensitive information in free-text fields.

4. Why we use personal data

We use personal data to:

• receive, review and administer requests for consideration;
• create and communicate a House Reference;
• send confirmation and necessary service communications;
• administer invitations, orders, payment confirmation, membership and delivery updates;
• respond to questions or requests;
• prevent duplicate, fraudulent, abusive or unauthorised submissions;
• maintain the security, availability and performance of the website;
• measure basic website usage where permitted; and
• comply with applicable law and protect legal rights.

Where consent is the applicable basis for processing, you may withdraw it by contacting analytics@averaonline.com. Withdrawal will not affect processing already lawfully completed. It may prevent us from continuing to consider or respond to your request.

5. How we share personal data

We may share personal data only as reasonably necessary with service providers that help us operate the website and application process, including:

• website hosting and deployment providers, including Netlify;
• Google services used for application, invitation and order records, workflow processing and transactional email;
• Razorpay for secure payment processing, and Shopify for the order record;
• delivery providers when a physical live order is dispatched;
• analytics providers, including Google Analytics, where enabled; and
• professional advisers, regulators, law-enforcement bodies or other parties when required by law or reasonably necessary to protect rights, safety or security.

Service providers are permitted to process personal data only for the relevant service or lawful purpose. We do not sell personal data.

6. International processing

Some service providers may process or store information outside your state or outside India. Where this occurs, we will use service arrangements and safeguards appropriate to the applicable legal requirements.

7. Retention

We retain application information only for as long as reasonably necessary to review and administer the request, communicate with the applicant, prevent duplicate or abusive submissions, meet legal obligations and resolve disputes.

The period depends on the type of record, whether a purchase or membership exists, and applicable legal, accounting, security and dispute-resolution needs. You may ask about or request deletion of your records using the contact below; we will assess the request under applicable law. Security logs and backups may remain for a limited additional period before deletion or overwriting.

8. Security

We use reasonable administrative, technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No online system is completely secure. Please contact analytics@averaonline.com if you believe information submitted to AVÉRA has been compromised.

9. Your choices and rights

Subject to applicable law, you may ask us to:

• confirm whether we process your personal data;
• provide information about that processing;
• correct or update inaccurate information;
• erase personal data that is no longer required;
• withdraw consent where processing is based on consent; or
• address a complaint or grievance.

Send requests to analytics@averaonline.com. We may need to verify your identity before completing a request.

If you have a grievance, please contact analytics@averaonline.com with the subject line “Privacy Grievance”. We will acknowledge and address it within the period required by applicable law. This does not limit any right to approach a competent regulator or authority.

10. Children

The Request Consideration process is intended only for people aged 18 years or older. We do not knowingly seek personal data from children. If you believe a child has submitted personal data, contact analytics@averaonline.com.

11. Cookies and analytics

The website may use essential browser storage required for security and operation. Optional analytics technologies will be used only in accordance with the consent choices presented on the website, where such consent is required.

You may use available consent controls or browser settings to manage optional technologies. Disabling essential storage may affect website operation.

12. Third-party websites

Links to third-party websites are governed by those parties’ privacy practices. We are not responsible for their content or privacy policies.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in the application process, technology, service providers or applicable law. The revised policy will display a new effective date. Material changes will be communicated where required.

14. Contact

Privacy contact and grievance channel: analytics@averaonline.com

Seller of AVÉRA Ritual orders: ANZALP HERBAL PRODUCTS PRIVATE LIMITED

Business correspondence address: 6, Rambali Nagar, Fort Industrial Area, Indore, Madhya Pradesh 452006, India.