Customer care

Returns and Cancellations

AVÉRA Ritual orders are sold by ANZALP HERBAL PRODUCTS PRIVATE LIMITED.

AVÉRA does not accept returns simply because you have changed your mind. We will review a product that has a manufacturing defect or was damaged in transport, and provide an appropriate remedy.

Report a problem

Email correspondence@averaonline.com as soon as reasonably possible. Include your order or House reference, a description of the problem, and photographs of the product and packaging where available. Please keep the product and packaging until we reply, and do not send anything back before we provide return instructions.

We will review the information, may ask for further evidence, and explain the next step. Where a manufacturing defect or transport damage is confirmed, we will arrange a suitable replacement or refund. If a refund is due, we will process it to the original payment method where possible and confirm when it has been initiated. Your payment provider or bank may take additional time to post it.

Cancellation and delivery concerns

If you need to cancel an order or your parcel is missing, incorrect, or delayed, contact the same address promptly with your reference. We will check its status and explain the available resolution. A request for consideration alone is not an order and needs no cancellation.

Nothing on this page limits rights or remedies that cannot be excluded under the law that applies to your purchase.